Dr. Lam is not the usual vet I was told, but she did an amazing job in keeping contact with us when our cat was staying there overnight due to sickness. Dr. Lam and all the staff were so friendly, caring and compassionate when we brought in our cat, Chow. We ended up having to make the decision to put our fur baby to sleep due to an illness. Dr. Lam wasted no time getting him on an I.V. and getting blood work done. She did everything in her power to help Chow and we could not have been more grateful. The staff were so friendly and kind when you walk into this clinic you feel welcome and not like your in an animal hospital. I commend Dr. Lam and the staff at Blue Cross Animal Hospital for putting their time and effort into making animals lives healthy and happy. Dr. Lam even personally brought my cats collar to me and had such comforting words when I was picking up his things and I was given a card that was hand written by the staff and vet. I highly recommend this clinic.