By joerocket123
April 19, 2014
The brackets that...
The brackets that tie our chimney back to our roof are now hanging beside our chimney and we spent $8000 dollars on this unit the end of 2012 and they wont fix it these guys dont stand behind the work they do
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Business Reply April 30, 2014
With the above average amount of snow fall this season many chimneys and brackets where torn entirely of the roof of homes. This is a maintenance issue that should be performed when snow load is heavy. Mr. Fireplace has a 1 year warranty on all our workmanship however this work was performed over 2 years ago.