Really frustrating experience. I came in with an arm/shoulder injury. The doctor did't listen to me when I said that the pain was primarily in the front of my bicep and shoulder. She said she "thought" it was a rotator cuff injury (which it actually isn't) and sent me for an X-Ray to check for a fracture. After getting the X-Ray she never got back to me. I assumed this was because there wasn't a fracture. It turns out there WAS a fracture. Patients have a right to accurate, timely information.