It is our desire at Petland to make a difference in the communities we serve. For more than 38 years, Petland has been the retail pet industry leader in the area of animal care with ongoing staff training programs, in-store animal care systems and community service programs aimed at placing homeless pets and curbing pet overpopulation in the community.more...See more text
This store was filthy. I was the first person through the door in the morning and the floor had not been swept or mopped. There was dried pee spot in various places throughout the store. There was also bits of paper and debris left on the floor in almost every aisle. I only hope that the staff cares for their animals more then they do the store.
Had an all around unpleasant experience. It is upsetting that the cages for the animals are open, and that children are touching them unattended- by their parents. I spoke to a male manager, Matt I believe, he was stocking shelves, specifically down the dog treat aisle, he didn't acknowledge me as I entered the aisle. He finally helped me after I had to ask him for assistance. another time I came in because they sell a product that is not sold in any other pet store and was completely ignored by
My partner and I visited this store over the May-long weekend. We were helped by an aquatics specialist there and received exceptional service. I believe her name was Sandy (?).
She was highly knowledgable in aquarium maintenance, and offered affordable solutions for algae removal and prevention. She also offered us practical and affordable advice for monitoring ammonia levels. In the future, should we set up a salt water tank, I would happily visit this store again.
Thanks!
That post criticizing the dog groomer for his or her skills and personality is from 2011 and should be deleted. The current groomer is Ginger, and she has a very special connection to dogs; they are drawn to her peaceful nature. She was able to calmly trim the claws of our excitable husky and our border collie, both of whom would return with enthusiasm to see her again. She is also very friendly and open to suggestions. I think she's the best.
We never had any issues with using Petland in the lower mainland, and assumed the grooming protocol was standardized among a large chain such as this. However, the Prince George location is an exception. To say my dog was butchered was an understatement. And the on site groomer was hands down rude. I regret taking my dog in....if the groomer is severely lacking social graces, imagine what they are doing to your pet when you're not around.
We took our dog there to get groomed. We had herd nothing bad about petland so thats were we went. we told them what we wanted to get done and were told yes to what we wanted. When we picked him he just wanted out of there. he looked nothing like what we wanted they gave him a snowser cut to his face not what we wanted and his body looked like a hack job there were long patches and really short patches. his underbelly was shaved right to the skin. his tail had not been touched same with his ears and around his eyes like they told us were done. I paid that much for somthing i didnt want. We love petland and the staff they are always helpful and friendly. and its close to our place so we were really dissapointed
