We stock professional grade products for contractors and homeowners who like to get their hands dirty. Our locations in Stoney Creek, Fergus, London and Kitchener carry the largest selection of landscape and builder products in southwestern Ontario. We've been doing this for more than 40 years. Come see us first.more...See more text
Staff did not know the product they are selling. They said the mulch was at least 1/2 inch pieces, but it was almost soil it was so fine. I sent it back. I wanted topsoil that had no sand. They sent three-way with tons of sand, pebbles and even glass. Instead of having well-trained staff, the manager thinks the customer should come look at what they are buying. I asked the manager to come get his 3-way but he never even responded.
Return Policy?? They don't have a return policy to ensure the highest quality of natural stone... However, they offered a return on a skid of stone. This is great news until you get to the store to have the management tell you your skid isn't in the exact precise order it was sent. No return policy now available while you are at the store.
Do yourself a favour, don't expect a return at all from them, even if they say you will.
Grand river in London continues to show why they are the best supplier of natural stone and permeable pavers day in and day out. Their yard staff are very quick with filings orders and their office staff have all the knowledge to answer any question you could ever have. I highly reccomend Jarrett's team at Grand River.
two months ago I ordered landscape stone from Fergus to be delivered to their Stony Creek location and then to Toronto. It's been a continual delays, broken promises, unreturned phone calls. Last year, when i ordered stone from them, they lost the order, but after 6 weeks at least they delivered. This year- nothing. Bad experience, not recommended.
At Grand River Natural Stone, customer satisfaction is our #1 priority.
Equally as important is safety, for both our clients and our employees.
In this particular instance, the customer had a specific request we were unwilling to fulfill due to safety concerns.
After continual dialogue with this customer, it was apparent he wasn't going to alter his unsafe request. And we weren't going to alter our commitment to safety. So it was mutually agreed to part ways.
We make it a priority to respond to each and every customer in a timely and prompt manner. There's no way we'd leave this - or any customer with "nothing."
It's unfortunate this customer feels he had a bad experience with us. However we aren't willing to jeopardize basic safety principles in order to accommodate any request.
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