Davey has been Canada’s professional tree service since 1880. From the GTA to Vancouver, we help residential, commercial and municipal clients care for their trees and shrubs and manage their green assets. As Consumer Choice Award recipient for Business Excellence in many markets, we understand the value of great client service. Our arborists live in the communities we serve and as employee owners, share the company’s success locally. Whether our arborists are helping a family in Victoria care for their favourite tree, providing Hydro in Calgary with storm response mobilization and post-storm support, assessing and maintaining the trees at a community park in Ottawa or providing an arborist report for a municipality in the GTA, our commitment to delivering the highest quality tree service and urban forestry consulting remains the same.more...See more text
I called and made an appointment for a Wednesday. They called back to ask if Thursday was ok, which I agreed. Than no one ever showed up and no phone call to cancel or apologize. You changed the day on me to make it more convenient for you, inconveniencing me!
I call up and it takes three hours before someone gets back. That's fine, but what isn't is its three days after the phone call and I have a three hour window where I have to sit here and wait for an estimate.
At that 3 hr mark, half hour later I get a call saying they can't come due to an emergency.
That's ok, there are 52 arborists in the area and the time it took the appointment I had 12 guys in here looking and the tree is down in 4 days from now.
I’d like to offer my sincere apologies, and reassure our clients that this is not normal protocol for our service quotations. Our goal is 100% customer satisfaction, and we strive to provide on-time, accurate, and cost-free quotes for each and every homeowner or business. Unfortunately, extenuating circumstances and emergencies beyond our control do sometimes occur and prevent us from fulfilling that goal.
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