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Food is good but server is so so so bad who is short hair older lady. We paid tip but she said “this is only 10%. You should more pay.” I cannot understand why she say like that to customer. We were not satisfied about them attitude but we paid tip. However she said “this is not enough “ I often went there. This time I went there 2 days in a row but I won’t go there forever. I really disappointed there.
Absolutely horrible experience. We came here because of the high ratings, but the dim sum was mediocre. We were charged 1$ per person for tea that we didn't even order as soon as we sat down. Everything on the menu was overpriced and food was not well cooked. And that wasn't even the worst part. We were unhappy with the food and service (servers were not helpful, wouldn't answer questions properly unless we spoke their language, and gave us wrong information about the food). So we just paid our
The waitress was so rude and angry with us. We thanked everyone that brought food out including her. She purposefully not responded at times when we asked about our missing dish. I left little tip on purpose to make a statement. She watched as I did so and stormed over to my table, pointed at the change to me. She picked up the tip tray and poor the change onto my hand. I told her she gave me attitude and she yelled out to us to never come back as we walked out the door. Never again.
I've read some of the other reviews on here and I can say that besides from the long wait, everything else has been great. The menu may not be expansive, but the speed they deliver the food to you and the quality of it is second to none in Spadina Chinatown. I would strongly recommend going there earlier as the line ups can be very long, but they're long for a reason.
came here late night after a club, was surprised to see how busy it was!! service was great, friendly, food came nice n hot, portion sizes were great. Will definitely return next time I'm in China Town !
One of the only good dim sum place in Chinatown. Expensive in Chinatown terms; however, it's a nice alternative to the others from time to time. My favourite is their squid in a shrimp paste sauce.
BEST DIM SUM IN CHINATOWN! I hate those places that serve Dim Sum by cart. By the time you get the food it's cold and has been left out for too long. It's so gross, i don't know how people do it. But everytime i order Dim Sum at Rol San, the food ALWAYS comes out hot, thats why i love it here! I gurantee this is the best place you can eat Dim Sum in Chinatown which actually has taste and flavour to it. I've never had any problems with the service, it's so quick that i get my orders instantly! Just that some of the servers can't speak english is probably the worst i can say. yum yum! I would definetly reccommend it,.
Rude staff? We disagree. On this Monday afternoon, the servers were all pleasant, the hostess was helpful and responsive, and the manager was accommodating and friendly. This is not one of those chain restaurants where the server tells you their life story and acts like they want to be your best friend, but so what. Our aim was to enjoy some mid-afternoon dim sum. The food was great. We'll definitely visit Rol San again.
It's funny because as I'm reading the other people's comments, one thing is clear, their service is terrible. It's so terrible that 4 complete strangers are making a point to mention how terrible. Too bad because their food is pretty good.
the service is crap and the food is great. solution....get take out. eat in your own clean home with clean bathrooms! thats what i do!
The food here is really good, I especially enjoy selecting the dim sum. However, the service is really poor. I've been here twice and each time the waitress brings us something we didn't order then, instead of appologizing, gets mad and tells us we made the mistake. The host is also pretty rude - he acts like you don't deserve to eat there. The bathrooms are gross; avoid if possible and the attmousphere leaves something to be desired. Despite all this, the food is good enough that I'll go back again.
I went twice. The first time, the food was reasonable and foodwise, I would have given it a 5. Both times, the service was surly, particularly the second time. I don't expect much from most chinese restaurants in terms of service. I'm half chinese and lived in the area for about 5 years so I'm pretty immune to the attitude. However, on the last visit, they were downright rude. The food itself was incredibly mediocre, flavourless and muddy. Now Magazine Toronto ranks this restaurant highly. I think they need to review it again and update their opinions. Until then, I will take their comments with a very heavy grain of MSG. I will definitely not go to Rol San again.
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Rol San is a popular late night joint that has people lining up for delicious dim sum. The décor is simple, but that’s because all the attention is on the food! The Chinese restaurant serves dim sum all day long.
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