Calgary's premiere Chevrolet, Cadillac, Buick, GMC, Corvette, and Optimum Certified Used Vehicle Dealer. Our service, repair and parts department offer friendly, high quality service.
Very poor service-would NOT buy from this dealership
Level of service I received from this dealership was very poor. Went in with specifics & advised I was looking to move quickly, essentially no effort was required on the sales person's (Brian) end other than to execute. Would have been a very "easy" sale. I sit here 5 days later with no phone call/follow up. As Jack Carter can't deliver in customer service I have now purchased the vehicle from GMC in BC - it took 1 phone call. Perhaps one day Brian will find the scrap paper he wrote my info on..
Holly, we apologize for not following up and that was a mistake on our end. As you know, we didn’t have the exact vehicle you wanted with all the specs you requested at the dealership, but that shouldn’t have stopped us. We’re glad that you found what you were looking for and hope that we can better serve you in the future. (We promise no scrap pieces of paper next time.) – Jared Williams, General Sales Manager
By mindigrigsby816
July 18, 2016
I would like to say that Doug our sales rep. did the best job I have ever seen in all my years of purchasing anything. He was very through and we have passed his name on to many friends. He really should win an award for the amount of effort and professionalism he has. Charlie is also in this category with amount of help he is. We could not be happier when spending this amount of money.
Worst Dealer ship i have ever seen
Bought new Cadillac 2016 SRX Premium Model Black Color
when i took home and after few days wash saw whole car was full of scratches like some one polish it with bad stuff.
windshield was broken from inside top of the windshield the body was not painted properly and one of my alloy was chipped . on the top of that service people are so bad and rude they just dont know how to treat customer and talk on phone i am waiting for last 3 days since they took my car a
James, we understand that you are upset and we understand when someone purchases a new vehicle they expect it to be perfect which is why we try our best to get repairs done in a timely fashion. When you first showed us the problem with the windshield we agreed that the de-lamination was not repairable and the glass was defective. We also agreed with the factory paint flaw. As a result, we ordered a brand new windscreen from the factory and had the paint flaw handled at the same time. Given that these types of repairs take awhile, we also put you into a rental vehicle. Unfortunately, we had no way to speed up the process, and we continue to keep you informed and answer your questions throughout the repair. Please note we take complaints seriously, but in this case, given that you have been verbally abusive to our staff (despite all of their efforts to help you), your comments will not lead to any action taken on my part toward our staff. -- Jared Williams, General Sales Manager
By kelseyrood187
June 14, 2016
Second time I purchase a Cadillac from Jack Carter and this time I was more satisfied. I purchased the first Cadillac and second Cadillac from the same person, Gary. Very professional that person, and great customer service oriented attitude.
In all the years that I have been driving and purchasing vehicles this experience was the best ever and the staff members were excellent in all there efforts to make my purchase an excellent experience. Thanks to the greatest group ever. I highly recommend Jack Carter a lot.
