Details
Information
Reviews
Location

Restaurant type

  • Fine Dining,

Cuisine type

  • Cantonese,

Dishes

  • Wonton Soup,
  • Chow Mein,

Atmosphere

  • Family,

Products and Services

  • Authentic Cantonese Cuisine,
  • Authentic Szechuan Cuisine,
  • Daily Lunch Dim Sum,
  • Excellent Service,
  • Free Home Delivery,
  • Largest Chinese Smorgasbord In Town,
    • Licensed Premises,
    • Party Room Serves 30 To 100 Persons,
    • Buffet Restaurant,
  • more...
  • less...

Brands Carried

  • Szechuan,

Specialties

  • Great Food,
  • Reasonable Prices,

Languages Spoken

  • English,
  • Cantonese,
Location
3023 Barons Rd, Nanaimo, BC V9T 3Y6
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Holiday Hours - 4:00pm-9:00pm
Holiday Hours - 4:00pm-9:00pm
Verify with Merchant

Rates:

  • $11 To $25,

Methods of Payment:

Ratings & Reviews - The Hong Kong House

How would you rate this business?
3.1/5
  • Excellent
  • Very good
  • Average
  • Poor
  • Terrible
4
2
1
3
3
  • Atmosphere:
  • Food:
  • Service:
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Service102
By

What happened to this place?

My wife and I have been going to the HKH for many years up until last year when we noticed things were changing for the worse. I recently had an order delivered to me and quite frankly this place has changed drastically in a bad way. The chicken chow mien had 4 slivers of what looked like chicken on the top and with the 4 strips of chicken was a large pile of what looked like tuna out of a can (flakey), in fact one large piece which was square in shape was grey on the underside. I was able to slide the grey piece off as if it was a piece of skin, I'm not sure why they would put fish on chicken chow mien but none the less ewwww. The almond chicken was nicely portioned, after biting into a piece I find that there is a small sliver of chicken coated in a disgusting amount of half cooked batter which tasted a lot like burnt fryer oil, again.....ewwww. The sweet and sour pork was not bad until the third bite when I bit into something resembling cartilage, needless to say ewwww, all went into the garbage. Lucky for me I was hungry so I ordered a war wonton soup which for the most part was pretty good minus the fatty pork. That is multiple bad experiences now, and we will not be returning to this once fine establishment. I truly feel bad for the previous owner seeing what they worked so hard to make great going down so quickly.

Atmosphere: 2/5
Food: 1/5
Service: 1/5
Are you the owner? Reply or Contact YP

Business Reply March 11, 2015

Thank you for your review. We're sorry that you didn't have a good experience at our restaurant. We strive to have a great experience for all our guests. Since the new ownership we have expanded the menu with more healthy options and we make all our food fresh in the restaurant every day with quality ingredients. We'd love for you to come back soon and try us again.

autobob
By

Things change

We have eaten at HKH for well over 13 years. The food and staff WERE great until an ownership change this past year. The smorg was good and the take-out was better. The quality of the food has fallen off, and we are again on the search for our next regular spot.

Atmosphere: 3/5
Food: 2/5
Service: 2/5
Are you the owner? Reply or Contact YP

Business Reply March 11, 2015

Thank you for your review. We're sorry that you didn't have a good experience at our restaurant. We strive to have a great experience for all our guests. With the new ownership in 2011 we began offering healthier options like more vegetable items in the buffet, No MSG, and began cooking our fried items with healthier vegetable oil instead of lard. We always strive to have a quality product and invite you to come back and try us again.

BCVisionary1
By

Take out order

Prices have gone up dramatically while the quality of food has dimished. The chicken chow chop suey was very cold and the food tasted extremely salty.

Food: 1/5
Are you the owner? Reply or Contact YP

Business Reply March 11, 2015

Thank you for your review. Yes, Our prices have increased slightly over the years just to keep up with inflation and food cost increases but our prices have not gone up by more than 25 cents a year in the past decade. We always struggle with increasing prices but sometimes it is necessary to continue to provide our guests with fresh quality food. We feel that we offer an exceptional value for the price and we hope that you would agree.

Mrssgt
By

Yum!

The Hong Kong House has the best chinese food in Nanaimo!

Atmosphere: 4/5
Food: 5/5
Service: 4/5
Are you the owner? Reply or Contact YP

Business Reply March 10, 2015

Thank-you very much for your 5-Star review. We appreciate the positive feedback.

Restaurantica12
By

We had to ask the waitress to smile, the host...

We had to ask the waitress to smile, the host waiter said he was not having a good night and was too tired to care if telling us was a problem, the food was only ok. None of the staff smiled and because of this, it created an unpleasant atmosphere for any type of restaurant. The lighting was also too bright. All in all... We won't be going back...

Atmosphere: 2/5
Food: 3/5
Service: 2/5
Are you the owner? Reply or Contact YP

Business Reply March 11, 2015

We were recently made aware of this review online so we apologize for the late reply. We're sorry that you didn't have a good experience at our restaurant. This was under the previous ownership which did not always emphasise great customer service. The current ownership cares very much what customers think and it is important to us that you love the food and the staff. We like to build relationships with our customers and many of them are regulars that have eaten here for years and love our staff so please come see us again and let us show you we are the best Chinese Buffet in Nanaimo with the largest selection and freshest food AND the best staff.

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