Patrick at work!!
I had a great expereince again with Ashton. It started from the call to Ashton yesterday and the order taker was very pleasant and professional. Patrick shows up on time today. He reviewed teh situation with me and shared his logical thought process with me. We both agreed and he proceeded with the job. He explained the value plan to me without pushing too hard and he was very aware of the customers need and body language. He concluded the job, explained and answered all of our questions in detail without rushing at all. My wife and I were convinced with the service and his high level of customer service and professionalism he brought to us today. This is our third contact with Ashton in the past 3 years and we have expereinced improved customer service since our first contact. this leads me to beleive that your program is working and please continue to do so. In Richmond we do not see customer service anymore, it is a price war. We are value customers and Patrick has won our loyalty today. One point for improvement: when customers are calling for assistance, they are in despair. Please do not engage them with upselling the value based plan. we signed today after seeing the service level, responsiveness, communications style and we signed up. Thanks again. great job by Patrick.