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I had the same experience as the other reviewer. I confirmed the flat rate of $28.00 with the company the day before I asked to be picked up for a ride to the airport. When the driver came to pick me up he phoned me from the end of the driveway and said he would not drive me for $28.00 and that it would cost $45.00. I refused to pay this and eventually he came down to $40.00.Again I refused so he said $35.00. I reluctantly agreed. Upon return from my holiday I called the company and related this incident. The first man I spoke to confirmed that the cost should have been $28.00 and that he would refund my money. In the five days following this I was given the run around with a different story everyday. The last man I spoke to basically told me I was wrong and the flat rate was $29.00. As he looked up the web site with me on the phone he realized he was wrong but offered no apology for basically calling me a liar. He said the driver would come to my house and refund the $7.00 that I overpaid. This is six days and six phone calls later and nothing has happened. This company does not seem concerned that they are losing business with their rude manner and very poor customer service.
I called in and the man was extremely rude and impatient. They would probably have better business if they had customer service training. The man was angry and arguing with me because I asked if the flat rate would be a permanent flat rate ( since most taxis always give you a flat rate and it always tends to be significantly higher ). Anyways he snapped on the phone, and I had to remind him he was running a business that would OBVIOUSLY have to help people who needed to be ensured of the correct prices. Worst phone customer service ever, I only hope the taxi isnt as ugly as the mans personality.
Think your friends might be familiar with this business? Ask your friends on Facebook to see what they think.