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TL;DR. An awful experience. Lots promised, nothing delivered.
1. Sold on a one day job, but we are now on the third visit to get the install done. Why? Because (1) they don't bring all the right people to finish the job and (2) they don't do proper quality control before leaving, so they are fine to leave with defective units.
2. They charged our credit card a huge amount without asking for authorization. Could have gotten us fined or credit score dinged.
AWFUL experience and company.
Our furnace broke in the middle of the night on CHRISTMAS and Brendan took the call at 1am. Vince came out to do the repairs in the morning and he was friendly, patient and reassuring. He clearly set out the expectations, pricing and committed to doing his best to get us up and running. Vince diagnosed the problem quickly and completed the repair on site. He took his time explaining everything and ensuring I was satisfied. THANK YOU for your exceptional service. I absolutely recommend Dr HVAC
I had placed a service call when my air conditioner stopped working. I was able to get a technician come fix my air conditioner within a couple of hours. I found the technician to be friendly and knowledgeable, price is also very reasonable. I will definitely use Dr.HVAC again.
Our thermostat was broken and I called them on a Monday morning and a service man was there in the afternoon. He was extremely thorough and knowledgeable. After installing the thermostat, he tested the system and checked the furnace and AC to ensure that everything was operating properly. He spent 15 minutes walking me through the controls and recommending temperatures for various times throughout the day. I was a satisfied customer!
Dr. hvac is wonderful. They came shortly after I called with a broken furnace and they figured it out promptly. They were surprisingly inexpensive, and were able to explain to me what was wrong so I could understand it. I highly recommend them!
