J.P. Motors commitment to every single customer who walks through its doors is to offer the highest quality pre-owned vehicle at the best possible price.
Really unprofessional staff and a poor customer service. Salesman was misleading and I had big repair 5 days after purchasing despite him saying car would be problem-free for at least 5000km. Avoid this place.
Rude salesman. Slow service. Car took two weeks to be ready from date of signing. Beware of up selling. We were assured all of the extra fees were going to be removed but they weren't. Since we had already waited two weeks for car we were without a vehicle and back against wall so we ended up signing and now we are out thousands from extra fees that we didn't need (extra insurance etc) Feeling like we got a very raw deal and had been lied to.
Traded in a vehicle for a loss, was told the market went soft and our SUV went down in price dramatically. Found out it was listed for the same price as we paid 13 months prior. Put a condition on our sale to fix a steering issue, nothing was done and they let the car leave the lot telling us it was in perfect condition only to find out the next day it needed two strut arms replaced on a 3 year old car. Wife was terrified to drive it until the repairs were made, it would veer off the road.
Bought a used car and was told it would be ready for me to pick it up on the 13th of the month. It's the 26th and I'm still waiting!
Horrible customer service. You can't get a straight answer out of anyone.
BUYER BEWARE!
My experience in JP motor is not as I expected !!
All I said here are absolute facts
I bought 2008 Audi A4 from JP motor on Aug 5,2011, we live in west brantford ,
far away from JP motor.
I already had 8 times travels to JP motor for various problems within a month
then on Sep 4,2011 --the car couldn't start at all, had to use booster to start
every time . The car stayed in JP motor from Sep7 to Sep 12 ,
finally I was notify to pick up the car. Service tech said
the problem was caused by radio and fixed. But I noticed the Rust
Protection Module ( installed by JP motor,addtional fee charged)
indicator not on as it should be.
The service tech told me that they disconnected it for charging battery
and forget to connect it back. Fortunately I noticed it. I don't know
if anythings else they forgot to connect back because I don't know about
car techinicals.
but later we found the car had trouble starting up in the early morning
when cold outside. da-da-da-da-da-da ... then start up . and lost music
screen .
After two trips to JP motor. A manager called Jeff finally met me on
Sep 19,2011 .I requested to exchange to other better car. I'll pay
the difference. The request was refused and he insisted that the
car has no problem I was asked to go to Audi dealer. I went to Audi
Hamilton the same day Sep19,2011 and made appointment on sep 26 ,2011
Before Sep 26 appointment with Audi. oil level low warning light came
on on Sep 22
The examination on Sep26 from Audi is battery problem and replaced .
and Audi also refilled oil for me.
I had to pay a few hundred dollars for the repair.
JP motor promised on the sale invoice for one month or 1500km warranty. they did
not fix the car problem and even disconnected something . Finally I was pushed
to Audi dealer
After the problem fixed in Audi dealer ,I started to contact JP motor
I called to managers , nobody answered
I emailed to managers, no reply
I faxed to managers, no reply
