First customer service was excellent booked a time and day that worked for me. When the technician arrived he was very knowledgeable , respectful and kind. I had to wait for my part but that is understandable as I am sure all parts are not kept on hand.
I would have to rate this company the best that I have ever used!
We are at the end of the line with the representatives being sent out by Just Service Hamilton. Over 15 calls to Fridgidaire, four service calls and the technicians that keep replacing parts not broken and then cannot remove them. So guess who has paid the freight on these parts. Also 2 no-show scheduled appts. The fridge is not yet fixed continues to beep and not produce ice. Last call to Just Service - not concerned with helping us fix this or refund for their incompetance. Be warned!
Absolute worst customer service. Still waiting for our dryer to be fixed. The lady on the phone told us it had been fixed already but we never had a technician over to fix it. If I could give 0 stars I would.
They were hired to diagnose our washer, we were charged $101.70 for a service call which ended up in a quoting out a gear plate and wash plate at the expense of close to $700. My husband disagreed with their call and decided to look into it himself. He fixed it for $40 and there was NO problem with the gearcase or wash plate. The company refused to own their error, refund our money, refused to talk to us directly, instead using the secretary as the middle person and wrote us off. NOT recommended
Used their Service 3 times in 4 years - clothes drier, fridge, oven - all repaired on one service call. Cost was parts plus approx. $85 service call. The lady who answers the phone may not win a Ms Congeniality award but the Technicians are great!
