Family owned and operated for over 45 years, Brodrecht's Flooring Canada is more than just a flooring specialty store. We are experts trained in flooring sales and design and will help you find the perfect floor for the way you live. As part of Canada's leading flooring retail group, our 500-store nationwide buying power guarantees you low prices on thousands of carpet types and other flooring options backed by the most solid warranties in the floor covering industry.more...See more text
Very poor customer service. Purchased a wool area rug and they needed full payment before placing order. That should be a clue right there. Rug couldn’t be delivered so we picked it up. Rolled out the rug and it had buckling in the centre as well as other areas. Their first excuse was humidity and when that didn’t fly they said it was the serging( done by their company) their remedy was to have a brand new 100% wool carpet steam cleaned by AAA. .Buyer beware and don’t deal here.
Thank you for your review. I am sorry you feel this way. We are following the directions from the carpet manufacturer to try and resolve this problem. Any direction we have given has come direct from them.
By mics4360
April 16, 2018
Poor. Very Poor on how they treat so called high end customers.
