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Was quoted a price, problem is they have a habit of quoting one part even if two needed. Makes them look competitive. When work was done price doubled from original quote.They called me to add one shock because it was leaking, got there and they had added two and doubled my bill. when I declined to pay for these extra parts they offered to quickly remove them. They had to go back and replace one of my original shocks. Waste of time and money, don't trust these guys.
Business Reply March 7, 2013
At Mr Automotive we pride ourselves on quality work and customer satisfaction.We have been been taking care of our customers for over 20 years. We have worked very hard to build an honest, reliable business and have maintaned a large customer base and have grown our business through our referrals based on this. We also have a stong relationship with all the major dealerships and they continually send their cleints to us for auto repairs.In regards to this clients review, there was a misunderstanding when he listened to the message we left for him about the price. We clearly stated in our voice mail to him that the cost for the repairs was per side. We did everything in our power to try and satisfy this client to the best of our abilities but to no avail. We look forward to continuing exceeding our clients expectations. We can always offer referrals to any potential client to share our good news stories. Sincerely Martin
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